![]() ![]() Users will further need to ensure that they have their installation discs ready for when the swapping operation is over. The Cupertino giant advises “affected” customers to replace their hard drive as soon as possible, urging them to make a backup of all their files first. Users are told to choose one of three options, if their iMac has an affected hard drive.Īpple Retail Store – Set up an appointment with a Genius.Īpple Authorized Service Provider – Find one here.Īpple Technical Support – Contact us for local service options. Apple will confirm whether or not the system is part of the program. The Mac maker is reaching out to iMac owners who were thoughtful enough to supply an email address during their product registration process telling them about the existence of the program.Ĭustomers who haven’t received word from the mothership but are aware that their computer uses the 1TB Seagate hard drive can enter their serial number in a form provided in the respective support document. Apple now says “these systems were sold between October 2009 and July 2011.”Ĭustomers can now ask Apple or an Apple Authorized Service Provider (AASP) to replace their “affected” hard drives free of charge. In a support document released last year, Apple had determined that certain 1TB Seagate hard drives used in 21.5-inch and 27-inch iMacs could fail.
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