I realize this is a lot of information to ask, but it should help us figure out what's going on. When the scan has finished, it will save 2 logs in the same directory the tool was run from. Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway. When the tool opens click Yes to the disclaimer. **After you click the Download Now 64-bit, or the Download Now 32-bit, another page will open - DO NOT CLICK ANY ADDITIONAL 'download now' buttons, just wait and look toward the bottom of your browser for the option to Run or Save. Note: You need to run the version compatible with your system. Please download Farbar Recovery Scan Tool from here and save it to your desktop. Please upload this file as well.Īnd lastly, the FRST logs will help as well: Run this program, which will create a file on your desktop named mb-checkResult.txt. Now please run mb-check, which can be downloaded from here. Please upload the zip file that gets created (it should be on your desktop) You may need to turn on Showing Hidden Files, or type the path manually Note that the ProgramData folder may be hidden. Zip up the folder C:\ProgramData\Malwarebytes\MBAMService\logs by right clicking the folder and choosing Send To -> Compressed (Zipped) folder Verify that Web Protection is not turned on Hi everyone! If possible, can you please grab some information for us so we can look at what's going on?
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